Frequently Asked Question
At MySmartUp, we’re here to make your digital toolkit experience smooth, secure, and simple. Below are answers to the most commonly asked questions.
How can you help?
We provide professionally designed digital toolkits (like HR packs, startup bundles, AI resources, and more) to help businesses save time, boost productivity, and grow smarter — without starting from scratch.
What is a return policy?
Since all our products are digital downloads, we do not offer refunds. However, you can try a free sample before buying. We also offer lifetime support and updates to ensure value.
What payment methods do you accept?
We accept all major payment options in India: UPI, Credit/Debit Cards, Net Banking, Paytm, Google Pay, and more. All payments are 100% secure via SSL-encrypted gateways.
Do you sell gift cards?
Not at the moment. However, you can easily buy any toolkit as a gift by using the recipient’s email at checkout.
Submit a task
Need a custom bundle or template? Reach out to us with your request at support@mysmartup.in and we’ll respond within 24 hours.
Send message
Have any questions, feedback, or concerns? Use our Contact Page or email us directly. We're happy to help!
Trusted experience
We’ve helped 5,000+ entrepreneurs, HR teams, and startups with ready-to-use, editable toolkits. Our platform is designed for simplicity, clarity, and results.
FAQ
A digital toolkit is a collection of ready-made business templates, guides, checklists, and resources designed to help you save time and work smarter. You can download, customize, and use them instantly for your startup, HR team, restaurant, or business.
Once you complete your payment, you’ll get an instant download link via email and access to your toolkit from your MySmartUp dashboard. No waiting, no shipping – just download and use.
Yes! All files are 100% editable. You can change the content, add your logo, and adapt everything to fit your brand using Microsoft Office, Google Docs, Canva, or Notion (depending on the toolkit).
Not at all. Our toolkits are compatible with common tools like Microsoft Word, Excel, Google Docs/Sheets, and Canva. No premium software is required.
Due to the nature of digital downloads, all sales are final. However, we offer free samples so you can test the quality before buying.
Don’t worry — you can log in to your account anytime to re-download your purchases. You can also reach out to our support team at support@mysmartup.in.
Yes! All purchases come with a commercial license, meaning you can use the templates in your work with clients, but you cannot resell or redistribute the original files.
We regularly update our products to improve content, design, and relevance. When you buy a toolkit, you get lifetime access to all future updates for free.
Yes! We have curated bundles (like Startup Toolkit Bundle, AI Tools Bundle, etc.) at discounted prices. Membership options with unlimited downloads are coming soon.
Absolutely. Just reach out to us at support@mysmartup.in or via our Contact Page, and we’ll work with you to create what you need.
