Last Updated: 07/07/2025
At MySmartUp, we strive to deliver high-quality digital products and toolkits designed to support businesses, professionals, and startups. Since all our products are digital and instantly accessible after purchase, our refund and cancellation terms are outlined below:
1. No Refund on Digital Products
- Once a digital product has been purchased and delivered (download link/email access provided), it is non-returnable and non-refundable.
- This policy exists because digital items cannot be physically returned and access is granted immediately after purchase.
2. Limited Exceptions
Refunds may only be considered under the following circumstances:
- Duplicate Payment: If you are accidentally charged more than once for the same order.
- Technical Issues: If a confirmed technical error on our end prevents you from accessing the purchased product, and our support team cannot resolve it.
In such cases, refunds will be processed within 5–7 business days via the original method of payment.
3. Cancellations
- Since our products are delivered digitally and instantly, order cancellations are not possible once payment is confirmed.
4. Customer Support
If you experience any issue with product access or downloads, please contact our support team. We are committed to assisting you and ensuring smooth access to your purchased toolkits.
