Effective Date: 07/07/2025

At MySmartUp, all our products are digital and delivered electronically. We do not offer or ship any physical goods. Once your payment is successfully processed, your digital product will be available for immediate download.

1. Delivery Method

All products are delivered digitally via:

  • A direct download link displayed on the order confirmation page.
  • An email sent to the registered email address containing the access link.

2. Delivery Time

  • Digital files are typically delivered instantly upon successful payment.
  • In some cases, delivery may take up to 30 minutes due to system delays or email server issues.
  • If you do not receive your download link within 30 minutes, please check your spam/junk folder or contact us directly.

3. File Format

The products are provided in commonly used formats such as:

  • DOCX (Microsoft Word)
  • XLSX (Microsoft Excel)
  • PPTX (PowerPoint)
  • PDF
  • ZIP (if the product contains multiple files)

All formats are compatible with standard applications and easy to use.

4. Download Access & Validity

  • You will have lifetime access to the files unless otherwise stated in the product description.
  • In case of file loss, expired links, or accidental deletion, you can request re-access by contacting our support team.
  • All download links are tied to the email address used during the purchase.

5. Support for Delivery Issues

If you encounter any issues with downloading or accessing your files, please contact us at:

We aim to respond to all delivery-related queries within 24 hours.

6. Security & Privacy

All transactions and file deliveries are handled using secure, encrypted channels. We are committed to protecting your personal data and ensuring that your downloads are safe and reliable.

7. Important Notes

  • Ensure you enter a valid and accessible email address at checkout.
  • All purchases are strictly for personal or internal business use, unless stated otherwise.
  • Reselling, sharing, or redistributing our digital products without permission is strictly prohibited.

If you need additional assistance or have further questions, please refer to our FAQs or Contact Us page.